Refund policy

Returns

Returns and/or Exchanges are FREE for Australia and New Zealand orders, except on SALE items.

SALE items can be returned for a store credit or exchange only.

We hope you will be delighted with your goods, but if you are not, we will refund or exchange the garment for you provided the garment is unworn, in its original condition and returned within 30 days of receipt. 

Please email us on love@caracashmere.com.au to advise us you are returning the garment and if you would like a refund or exchange for another garment. We will arrange a return postage label so the item can be returned to us when able. We will send you an email once we receive the returned garment and aim to process your return within 2 business days of receipt.  

In the case of an exchange, if the garment is in stock we will dispatch it within 2 business days of receiving the returned garment. If we do not have it in stock, but it will be arriving into stock shortly, we will notify you and you can decide whether you wish to wait or receive a refund.  If there is a difference in price between the returned garment and the garment you wish to exchange for, we will contact you to organise payment.

Please note: We provide ONE free exchange with this service. All further exchanges will be at a cost of $10 per standard delivery fee.

Exception: Made To Order

Due to the made-to-order nature of this product, we do not offer refunds. However, if you are not completely satisfied with your jumper, we are happy to offer an exchange for a different size, colour, or product of equal value. Alternatively, we can provide store credit for the full value of the jumper, which can be used on future purchases. The item must be returned at your own cost in its original, unworn condition, with tags attached.

All refunds are processed by the same method that you paid us.

Faulty Goods

All garments are checked by us before preparing your order for packing. In the unlikely event that the garment is faulty on arrival, incorrect or damaged in transit, please notify us immediately on receipt of goods. We will arrange for the item to be returned to us. If we are unable to provide you with a replacement, we will refund your cost of the item.