Cashmere Ponchos

Delivery

We deliver within Australia and internationally through Australia Post.

There is a delay of up to 3 days in some areas due to Covid lockdown, but we are still sending as per usual and deliveries are arriving, albeit taking a bit longer. 

If you're ordering for a specific event or time, we recommend sending by Express as these parcels have priority in being delivered.

Delivery within Australia and New Zealand is FREE for standard tracked post OR

$5 Flat Rate for Express Tracked Postage if delivery is required sooner.

$15 Flat Rate for International Standard Tracked Postage.

Once your order is complete, shipping information and a unique tracking code will be emailed enabling our customers to track the progress of their delivery. You can track this by typing the shipment reference number into the search box

https://auspost.com.au/mypost/track/#/search

Please see below for an approximation of delivery timescales.
Up to 3 business days to Adelaide
Up to 2 business days to Albury
Up to 4 business days to Bendigo
Up to 2 business days within Brisbane
Up to 2 business days to Bundaberg
Up to 3 business days to Cairns
Up to 2 business days to Canberra
Up to 2 business days to Central Coast
Up to 2 business days to Coffs Harbour
Up to 5 business days to Darwin
Up to 3 business days to Geelong
Up to 2 business days within Gold Coast
Up to 7 business days to Hobart
Up to 7 business days to Launceston
Up to 2 business days to Mackay
Up to 2 business days to Maryborough
Up to 2 business days to Melbourne
Up to 2 business days to Newcastle
Up to 2 business days to Northern Rivers
Up to 10 business days to Perth
Up to 2 business days to Port Macquarie
Up to 2 business days to Rockhampton
Up to 2 business days to Sunshine Coast
Up to 2 business days to Sydney
Up to 2 business days to Toowoomba
Up to 3 business days to Townsville
Up to 2 business days to Wollongong

International delivery timescales.
New Zealand | 4-6 working days.
North America, Western Europe, Asia and the Pacific | 6-13 working days.
Rest of the world | 10-15 working days.

Goods Subject to Import Duty & GST
All delivery charges do not include possible taxes or duties which may be applied by customs. Any customs duties, foreign taxes or other fees are the responsibility of the customer.

 
Returns

We hope you will be delighted with your goods, but if you are not, we will refund or exchange the garment for you provided the garment is unworn, in its original condition and returned within 30 days of receipt. 

Please email us on love@caracashmere.com.au to advise us you are returning the garment and if you would like a refund or exchange for another garment. We will arrange a return postage label so the item can be returned to us when able. We will send you an email once we receive the returned garment and aim to process your return within 2 business days of receipt.  

In the case of an exchange, if the garment is in stock we will dispatch it within 2 business days of receiving the returned garment. If we do not have it in stock, but it will be arriving into stock shortly, we will notify you and you can decide whether you wish to wait or receive a refund.  If there is a difference in price between the returned garment and the garment you wish to exchange for, we will contact you to organise payment.

All refunds are processed by the same method that you paid us.

Faulty Goods

All garments are checked by us before preparing your order for packing. In the unlikely event that the garment is faulty on arrival, incorrect or damaged in transit, please notify us immediately on receipt of goods. We will arrange for the item to be returned to us. If we are unable to provide you with a replacement, we will refund your cost of the item.